{"id":2084,"date":"2022-08-24T14:25:35","date_gmt":"2022-08-24T14:25:35","guid":{"rendered":"https:\/\/www.wine-source.com\/?page_id=2084"},"modified":"2024-07-29T09:01:23","modified_gmt":"2024-07-29T09:01:23","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.wine-source.com\/index.php\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"

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ENGLISH:<\/strong><\/p>\r\n

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(Reviewed on 07\/19\/2024.These T&C supersedes any previous versions)<\/p>\r\n

For the Terms and Conditions of Sales, the “Company” will mean Kal Wine Source UK LTD (trading name \u201cWine Source\u201d) and\/or its subsidiaries. The “Customer” will mean any person, firm, company or body that places an order with the Company. By placing an order with the Company the Customer agrees to have read thes terms and conditions, and accepts and agrees to be bound by them<\/p>\r\n

1. Orders
Customer order is subject to Company’s acceptance and final approval at its sole discretion and stock availability. The placing and accepting of an oral order shal form a contract between the Company and the Customer based on these terms & conditional upon the Company\u2019s written confirmation of order and\/or by the delivery of an invoice to the Customer. The Company reserves the right to accept or to reject a Customer order in the event that any of the products or services requested are unavailable or in the event of prices discrepancies. In such case, the company will notify its Customer by phone or email prior to the requested delivery date.<\/p>\r\n

2. Prices
Unless the contrary is agreed, the Company quotes its prices per case or per bottle, exclusive of sales taxes and exclusive of delivery charges. The company reserve the right to change its prices in the case of a price discrepancy of an item or service. The Customer may choose if to agree and proceed with the corrected priced order, or alternatively to cancel the order before the company dispatches the items. In such case the Company shall proceed to refund the Customer of any advance payment(s).<\/p>\r\n

3. Payment
Payment is due by the Customer on Proforma Invoice and prior to delivery (In specific cases clearing may be allowed of up to five days). Approved Customers may be granted 30 days payment terms. Payments can be processed by bank transfer, cheques (allow clearing of 5 working days) and by major debit\/credit cards (excluding AMEX). Debit cards and credit cards will be processed free of charge. Until all sums due to the Company have been paid, it is entitled to retain possession of any goods to which the Customer would otherwise be entitled. If a payment is overdue, the Company is entitled to suspend the deliveries. We do not store customer credit card details nor do we share customer details with any third parties<\/p>\r\n

4. Title and Risk
All risks in the products shall pass to the Customer upon delivery\/collection of the goods but the Company shall retain the title of the goods until full payment has been received. Ownership of \u201cEn primeurs\u201d purchases is passed to the clients when payment is fully received.<\/p>\r\n

5. Delivery\/Collection
Indications as to when the goods are available for delivery\/collection are on an estimate basis only and are not binding. The Company will notify its Customers once the goods are available. Customers should provide at least 48 hours notice to the Company prior to collection. The Company may offer to its Customers a National\/ International delivery services provided by DHL at rates of charge quoted upon request. All under bond transfers will be done by our warehouse London City Bond Tilbury. For national orders please allow 7 working days.<\/p>\r\n

We aim to provide a fast and secure local and global delivery service. Any indication as to when an Order for Goods will be delivered is an estimate only. Such estimates are given in good faith and we will use our reasonable endeavours to meet them. We do not accept liability for any failure to deliver within that time. En Primeur Wines will not be dispatched until the date on which such wines become available to us.<\/p>\r\n

Bespoke orders or special rare wines orders which require a specific procurement process may take a few weeks to several months to be delivered based on th complexity and the rarity of the products ordered. The Company will undertake to communicate with the client on the expected delivery timeline for such orders on an indicative basis as it may require cross borders clearings and multiple third parties involvement.

For wine orders from small wineries (total production below 70,000 bottles per year), the wineries can reserve themselves the right to substitute, \u00a0in case of shortage at the winery of a given vintage, \u00a0by another equivalent vintage from the winery perspective, \u00a0for the very same wine in terms of name, \u00a0plot and appellation. If this vintage replacement is done and orchestrated by the winery, the vintage change will not be a cause for any claim or request for a refund by the Buyer as beyond the responsibility and choices of Wine Source Group or any of its trading entity.<\/p>\r\n

6. Export Orders
Overseas orders may be liable to import taxes and duties in the destination country, for which the recipient shall be liable for unless paid in advance at time of placing the order where agreed. Private Customers are liable to local sales taxes for all deliveries within the EU unless the goods are delivered under bond. If a customer order was processed as an in bond order to be stored in the Company’s private client account and is subsequently required to be delivered the goods within the EU, they will be invoiced at the prevailing sales taxes, as well as the cost of shipment. Settlement of our invoice will be required prior to dispatch.<\/p>\r\n

7. Acceptance of goods
The Customer undertakes to inspect all goods upon delivery\/collection and to immediately notify the Company and the carrier forthwith of any shortage or damage or other deficiency. The Customer will be deemed to have accepted the goods as satisfying its order 48 hours after collection\/delivery, and thereafter will not be entitled to reject the goods for any reason.<\/p>\r\n

8. Force Majeure
The Company shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, govern intervention, embargoes, strikes, labor difficulties, equipment failures, or any other causes beyond the reasonable control of Company. The Company reserves the right to accept or to reject a Customer order in the event that any of the products or services requested are unavailable or in the event of prices discrepancies. In such case, the company will notify its Customer by phone or email prior to the requested delivery date and organise the refund based on the original cost price.<\/p>\r\n

9. Storage
Wine Source has teamed up with Nexus Wine Collections to provide a fully independent inventory managment solution for our Private fine wine collectors. We secured preferential rates for our clients with Nexus ensuring that wines for storage are managed economically, securely and independently in perfect climate controlled conditions. Please contact your account manager to set up your Nexus account.<\/p>\r\n

10. Faulty Bottles<\/p>\r\n

Replace any bottles from our agency wines depending on availability (or nearest vintage) within 1 year after delivery.For wines which are not Wine Source agency wines:
Up to \u00a350 = 100% credit
\u00a351 to \u00a3100 = \u00a350 credit
\u00a3101 and above = 50% credit (capped at \u00a3250 credit, i.e. \u00a3500 bottle price)<\/p>\r\n

Please note that for all Fine Wines (above \u00a350) that are corked or faulty we would appreciate if they are kept for collection.<\/p>\r\n

11. Limitation of liability<\/p>\r\n

The Company shall not be liable to the Customer or any other person whether in tort, contract, statute or otherwise (including without limitation for negligence, breach of contract, defamation, or intellectual property right infringement) for:<\/p>\r\n

a. Any direct loss for which the Company cannot reasonably be held responsible.<\/p>\r\n

b. Any consequential or indirect, incidental, special or exemplary loss (including without limitation loss of revenue or profits, goodwill, use, data or other intangible losses).
In any and all cases, the Company liability and indemnification will be limited to the value of the order placed by the Customer.<\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n

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12. Law<\/p>\r\n

All our contracts are made under the Company country of resident Law and are subject to the exclusive jurisdiction of that country binding Courts. 13. Refund \/ Cancelation policy<\/p>\r\n

The availability of the Goods will be checked after we have received your Order. If, for any reason, at any point before delivery of the Goods to you, we are unable to fulfil your Order (or any part thereof), we will advise you of this and, if we have already debited your payment card, the appropriate amount will be credited to the card or account used to place your Order.<\/p>\r\n

14. Copyright and Trademarks<\/p>\r\n

All rights reserved. All content (texts, trademarks, illustrations, photos, graphics, files, designs, arrangements etc.) on this website of Wine-Source Group protected by copyright and other protective laws. The contents of this website are to be used only in accordance with Internet regulations.<\/p>\r\n

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FRENCH:<\/strong><\/p>\r\n

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(Revue le 19\/07\/2024)
Dans ces conditions ge\u0301ne\u0301rales de vente, la “Socie\u0301te\u0301” signifiera Kal Wine Source SAS et ses filiales. Le “Client” signifiera toute personne ou socie\u0301te\u0301 qui commandera a\u0300 la socie\u0301te\u0301. En passant commande, vous reconnaissez avoir lu et accepte\u0301 les conditions ge\u0301ne\u0301rales de vente.
a) Mineurs et capacite\u0301 juridique
L’ordonnance n\u00b0 59-107 du 7 janvier 1959 et la Loi n\u00b0 74-631 du 5 juillet 1974 prohibent la vente et l’offre de boissons alcoolise\u0301es a\u0300 des personnes mineures et assimile\u0301es. Par conse\u0301quent, en remplissant votre Bon de Commande, vous reconnaissez avoir la capacite\u0301 juridique de conclure le pre\u0301sent contrat.
b) Abus d\u2019alcool
L’Abus d’alcool est dangereux pour la sante\u0301, a\u0300 consommer avec mode\u0301ration.<\/p>\r\n

2. Commandes
Toute commande est soumise a\u0300 l’acceptation et a\u0300 l’approbation finale de la Socie\u0301te\u0301 a\u0300 sa seule discre\u0301tion et en fonction de la disponibilite\u0301 des stocks. L\u2019offre et l\u2019acceptation orales d\u2019une commande forment, entre le Client et l\u2019Entreprise, un contrat base\u0301 sur ces termes et sont soumises a\u0300 confirmation e\u0301crite et\/ou a\u0300 la de\u0301livrance d\u2019une facture au client. L\u2019Entreprise se re\u0301serve le droit d\u2019accepter ou de rejeter la commande du Client dans l\u2019e\u0301ventualite\u0301 ou\u0300 le produit ou service n\u2019est plus disponible ou dans l\u2019e\u0301ventualite\u0301 d\u2019incohe\u0301rences de prix entre le produit ou service initialement offert et celui disponible au moment de la validation. Dans ce cas, l\u2019Entreprise notifiera son Client par te\u0301le\u0301phone ou par email avant la date de livraison demande\u0301e. Dans le cas ou\u0300 le client aurait de\u0301ja\u0300 proce\u0301de\u0301 au versement total ou partiel de la somme due, l\u2019Entreprise proce\u0300dera a\u0300 un remboursement de la somme verse\u0301e.<\/p>\r\n

3. Prix
Sauf accord pre\u0301alable stipulant le contraire, l\u2019Entreprise effectue ses devis en Euros en citant des prix par bouteille ou par caisse, hors taxes et hors frais de livraison. L\u2019Entreprise se re\u0301serve le droit de modifier ses prix dans le cas d\u2019incohe\u0301rences du prix d\u2019un produit ou d\u2019un service. Le Client peut soit choisir d\u2019accepter la modification et de proce\u0301der a\u0300 la commande, soit d\u2019annuler la commande avant livraison des produits. Dans ce dernier cas, et dans l\u2019e\u0301ventualite\u0301 d\u2019un paiement effectue\u0301 au pre\u0301alable par le client, l\u2019Entreprise devra effectuer le remboursement total de la somme verse\u0301e.<\/p>\r\n

4. Paiement
Les paiements sont dus par le Client a\u0300 re\u0301ception de la facture pro-forma et avant la livraison (dans certains cas spe\u0301cifiques, un de\u0301lais de traitement de 5 jours peut e\u0302tre accorde\u0301). Des clients certifie\u0301s peuvent be\u0301ne\u0301ficier de de\u0301lais de paiement de 30 jours. Les paiements peuvent e\u0302tre effectue\u0301s par virement bancaire, che\u0300que (accorder un de\u0301lais de traitement de 5 jours), cartes de cre\u0301dit ou American Express (Amex). Les paiements par cartes de cre\u0301dit sont gratuits, ceux effectue\u0301s par Amex sont soumis a\u0300 une commission de 2%, calcule\u0301e sur le montant total TTC de la facture. Jusqu\u2019a\u0300 ce que toutes les sommes dues a\u0300 l\u2019Entreprise soient re\u0301gle\u0301es, l\u2019Entreprise se re\u0301serve le droit de garder en sa possession tous les produits concerne\u0301s, auquel le Client aura droit lorsque la somme totale sera re\u0301gle\u0301e. Si un paiement est en retard par rapport au de\u0301lais de paiement pre\u0301alablement accorde\u0301, l\u2019Entreprise a le droit de suspendre les livraisons.
Vins en primeurs : La commande de vins en primeurs donne lieu au versement d’un acompte du montant total du prix hors taxes et hors frais de livraison, sauf accord pre\u0301alablement passe\u0301 entre les deux parties. De\u0300s re\u0301ception de votre commande accompagne\u0301e du re\u0300glement, nous vous adressons une facture pro forma HT acquitte\u0301e. Apre\u0300s la mise a\u0300 disposition des vins par la proprie\u0301te\u0301, nous vous adresserons la facture de\u0301finitive.<\/p>\r\n

5. Risques et titres de proprie\u0301te\u0301
Tous les risques lie\u0301s aux produits doivent passer sous la responsabilite\u0301 du Client au moment de la livraison\/l\u2019enle\u0300vement des produits. Cependant, l\u2019Entreprise se re\u0301serve le droit de conserver le titre de proprie\u0301te\u0301 des produits, dans l\u2019attente de la re\u0301ception du paiement dans sa totalite\u0301. La proprie\u0301te\u0301 des achats effectue\u0301s \u201cEn Primeurs\u201d aupre\u0300s de notre socie\u0301te\u0301 est passe\u0301e au client lors de la reception du paiement integral.<\/p>\r\n

6. Livraison\/Enle\u0300vement
Les indications fournies au sujet du moment ou\u0300 les produits seront disponibles pour livraison\/enle\u0300vement sont des estimations et ne repre\u0301sentent pas un engagement ferme. L\u2019Entreprise devra notifier le Client au moment ou\u0300 les produits sont disponibles. Le Client doit pre\u0301venir l\u2019Entreprise 48 heures avant le moment ou\u0300 il souhaite re\u0301cupe\u0301rer les produits. Sur demande de ses clients, l\u2019Entreprise peut e\u0301laborer un devis permettant une solution de livraison nationale et internationale.<\/p>\r\n

Pour les commandes de vins provenant de domaines ayant une production totale inf\u00e9rieure \u00e0 70 000 bouteilles par an, les domaines peuvent se r\u00e9server le droit de substituer, en cas de non-disponibilit\u00e9 d’un mill\u00e9sime, par un autre mill\u00e9sime \u00e9quivalent tout en conservant le m\u00eame vin en termes de nom, de parcelle et d’appellation. Si ce remplacement de mill\u00e9sime est effectu\u00e9 et orchestr\u00e9 par le domaine viticole, ce changement ne pourra donner lieu \u00e0 aucune r\u00e9clamation ou demande de remboursement de la part de l’Acheteur et ne concerne en aucun cas la responsabilit\u00e9 ni le choix de Wine Source Group ou de l’une de ses entit\u00e9s commerciales.<\/p>\r\n

7. Commandes destine\u0301es a\u0300 l\u2019Export
Les ventes a\u0300 l\u2019e\u0301tranger sont assujetties aux droits et taxes d\u2019importation du pays de destination, que le Client devra re\u0301gler lors de la re\u0301ception des produits, sauf dans le cas ou\u0300 ces droits et taxes auraient e\u0301te\u0301 re\u0301gle\u0301es a\u0300 e\u0301mission de la facture. Les clients prive\u0301s doivent s\u2019acquitter de la TVA et autres taxes locales pour toutes les livraisons effectue\u0301es au sein de l\u2019Union Europe\u0301enne sauf dans le cas ou\u0300 les produits sont livre\u0301s sous douane.
Si la commande d\u2019un Client avait e\u0301te\u0301 traite\u0301e comme une commande sous douane devant e\u0302tre stocke\u0301e au sein de la section l\u2019entrepo\u0302t de l\u2019Entreprise destine\u0301e aux Clients prive\u0301s et doit finalement e\u0302tre livre\u0301e au sein de l\u2019Union Europe\u0301enne, le Client sera facture\u0301 pour la TVA et les droits de douanes locaux, ainsi que pour la livraison.
L\u2019acquittement de cette facture sera requis avant livraison de la commande.<\/p>\r\n

8. Acceptation des produits
Le Client s\u2019engage a\u0300 inspecter tous les produits au moment de la livraison\/l\u2019enle\u0300vement et a\u0300 notifier imme\u0301diatement l\u2019Entreprise et le transporteur en cas de quantite\u0301s inexactes, produits abime\u0301s ou de\u0301fectueux. Dans un de\u0301lai de 48 heures maximum apre\u0300s la livraison\/l\u2019enle\u0300vement, le client ne pourra refuser les produits quel qu\u2019en soit la raison.<\/p>\r\n

9. Force Majeure
La responsabilite\u0301 de la Socie\u0301te\u0301 ne pourra pas e\u0302tre mise en \u0153uvre si la non-exe\u0301cution ou le retard dans l’exe\u0301cution de l’une de ses obligations de\u0301crites dans les pre\u0301sentes conditions ge\u0301ne\u0301rales de vente de\u0301coule d’un cas de force majeure. A\u0300 ce titre, la force majeure s’entend de tout e\u0301ve\u0301nement exte\u0301rieur, impre\u0301visible et irre\u0301sistible au sens de l’article 1148 du Code civil.<\/p>\r\n

10. Stockage
L\u2019Entreprise peut, sur demande, proposer des services de stockage pour son Client. Ces services sont re\u0301gis par les Conditions de Stockage de Wine Source Group.<\/p>\r\n

11. Limitation de la responsabilite\u0301
L\u2019Entreprise n\u2019est pas responsable aupre\u0300s du Client pour :
a. toute perte directe pour laquelle la Socie\u0301te\u0301 ne peut pas e\u0302tre raisonnablement tenue responsable
b. toute perte indirecte ou accidentelle
Dans tous les cas, la responsabilite\u0301 de l\u2019Entreprise et les indemnite\u0301s verse\u0301es seront limite\u0301es a\u0300 la valeur de la commande passe\u0301e par le Client.<\/p>\r\n

12. Attribution de la Juridiction
Pour tous litiges concernant l’application des pre\u0301sentes conditions ge\u0301ne\u0301rales de vente, attribution de juridiction est faite aux tribunaux de Paris.<\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n

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ENGLISH: (Reviewed on 07\/19\/2024.These T&C supersedes any previous versions) For the Terms and Conditions of Sales, the “Company” will mean Kal Wine Source UK LTD (trading name \u201cWine Source\u201d) and\/or its subsidiaries. The “Customer” will mean any person, firm, company or body that places an order with the Company. By placing an order with the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-2084","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.wine-source.com\/index.php\/wp-json\/wp\/v2\/pages\/2084","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wine-source.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.wine-source.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.wine-source.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wine-source.com\/index.php\/wp-json\/wp\/v2\/comments?post=2084"}],"version-history":[{"count":10,"href":"https:\/\/www.wine-source.com\/index.php\/wp-json\/wp\/v2\/pages\/2084\/revisions"}],"predecessor-version":[{"id":3459,"href":"https:\/\/www.wine-source.com\/index.php\/wp-json\/wp\/v2\/pages\/2084\/revisions\/3459"}],"wp:attachment":[{"href":"https:\/\/www.wine-source.com\/index.php\/wp-json\/wp\/v2\/media?parent=2084"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}